The aim of this training is to provide a working system that will enable you to develop skills in the implementation of the Principles on customer loyalty - by Jeffrey Gitomer.
By the end of this course, the participants will:
- Gain awareness about personal philosophy and confidence.
- Articulate an understanding of "customer" in the 21st century.
- Understand and demonstrate the "Principles of Success in Customer Service".
- Convert the real-world lessons on customer service operations to create customer loyalty.
- Apply the principles outlined to build loyalty with your own customers.
- Who can participate: Individuals and employees of all levels.
- Classroom: 20-40 participants
- Time duration: 2 full days - 8 sessions.
